Refund Policy

Refund Policy

Return Policy
You have the right to cancel this contract within one month without giving a reason. The cancellation period is one month from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (baumbad Lager, Wehringhauserstr. 51, 58089 Hagen, Germany, service@baumbad.de, phone: 004916373722333) by means of a clear statement (e.g. a letter sent by post, fax or E -Mail) about your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is important that you send your communication concerning the right of withdrawal before the withdrawal period has expired.

Effects of cancellation

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and, in any event, not later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.

Special Notes
If you finance this contract through a loan and later revoke it, you are no longer bound by the loan agreement, provided that both contracts form an economic unit. This is especially true if we are your lender or if your lender uses it to fund our participation. If the loan has already been received by us upon the revocation taking effect, your lender will act in relation to you in respect of the legal consequences of the revocation or return in our rights and obligations under the contract financed. The latter does not apply if the present contract deals with the acquisition of financial instruments (eg securities, foreign exchange or derivatives).

If you want to avoid a contractual binding as much as possible, you make use of your right of revocation and also revoke the loan agreement if you are entitled to a right of revocation.

Different return shipping costs for Germany
We bear the direct costs of returning the goods if the return is made within Germany.